Refund Policy

If SpeakBase Premium is not right for you, you can ask for a full refund within 14 days of your first payment, for any reason. This applies to both monthly and yearly plans. If your yearly plan renews and you did not mean to keep it, you can also ask for a full refund within 14 days of the renewal charge.

• Customers outside Israel (charged in US dollars): your order is processed by Paddle.com, our online reseller and Merchant of Record. You can request a refund at paddle.net, through the link in your Paddle receipt email, or by writing to support@speakbase.io and we will arrange it with Paddle. • Customers in Israel (charged in shekels): write to support@speakbase.io from the email address of your SpeakBase account. Cancellations and refunds are also handled in line with the Israeli Consumer Protection Law.

Approved refunds go back to the original payment method, usually within 5 to 10 business days, depending on your bank or card issuer. Premium access ends when the refund is issued.

You can cancel at any time from your Profile page in the App, or by emailing support@speakbase.io. Cancelling stops future renewals, and Premium stays active until the end of the period you already paid for. After the 14-day window, payments already charged are not refunded, but nothing more is charged once you cancel.

We may decline a refund where there is clear evidence of fraud or abuse of this policy, such as repeated purchase-and-refund cycles. This policy does not limit any rights you have under the consumer protection law of your country.

For any question about refunds, contact us at: SafotSheli, a business registered in Israel, operator of SpeakBase Address: 2 Beni Berman St., Ir Yamim Business Tower, 9th Floor, Netanya, Israel Email: support@speakbase.io Website: speakbase.io